Legal
Refunds & Rescheduling
The aim here is simple: be fair in both directions. Life happens — reschedule freely with notice. And once work is delivered, it's delivered. Nothing in this policy limits your rights under the Australian Consumer Law.
Build Sprints — rescheduling
- Reschedule any booked sprint free of charge with at least 24 hours' notice — just use the link in your booking email or get in touch.
- Miss a session without notice and the hour is generally counted as used — with room for common sense for genuine emergencies.
- If I ever need to reschedule on you, you choose: a new time or a full refund of that session.
Build Sprints — refunds
- Before your session has been delivered: full refund on request, no questions.
- After a session has been delivered: that hour isn't refundable — the time and prep have been spent. What you will always leave with is the built thing or an honest, mapped plan for it.
5-packs
- Unused hours are refundable within 30 days of purchase — you pay only for hours delivered (charged at the single-sprint rate of $160/hr) and the balance comes back to you.
- After 30 days, unused hours stay available to book for 12 months from purchase.
Done-for-you builds & workshops
These run on written scopes and deposits agreed per project. Cancellation terms are set out in the proposal you approve before work starts — deposits cover work already done at the point of cancellation.
If something's not right
If a service hasn't been delivered with due care and skill, or isn't what was agreed, tell me — directly, first — and it will be fixed, re-delivered or refunded as the Australian Consumer Law requires. You'll never be penalised for raising a problem.